We help you to understand people deeply and create solutions that inspire learning and growth!
We craft personalized solutions to meet your unique goals and challenges. Here’s how we can help your organization.
Innovation training
Training in user-centered methodologies for seamless integration within your organization (2 hours to 2 days)
What we do: Through targeted training (from 2 hours to 2 days), we’ll demonstrate the value, application, and organizational benefits of a user-centered approach. We’ll share proven strategies for customer research, solution ideation, and testing.
Our approach: Choose between a lecture format or interactive co-creation workshop where participants can practice the methods in a hands-on environment.
Outcome: Participants will gain a solid understanding of user-centered principles and practical ways to align customer needs with your organization’s strategic objectives, ready to apply immediately in their daily work.
Innovation sprints
Rapid problem-solving alongside your team to address key challenges (3-7 days)
What we do: We facilitate a focused, fast-paced sprint (3-7 days) that immerses your team in tackling a specific challenge. Together, we’ll assess the challenge’s scope for optimal impact and guide your team in engaging with customers to gather feedback and test solutions in real-time.
Our approach: A structured, hands-on workflow introducing co-creation techniques. This includes customer interviews, analysis of findings, creative ideation, and rapid prototyping and testing.
Outcome: Within a short but intensive process, we’ll generate and validate several solutions, identifying those with the strongest potential for further development.
Design Research
Uncovering customer insights and proposing enhancements for products, services,
and new opportunities
What we do: We help you discover what your current customers truly want, their expectations, and any challenges they encounter with your products and services. We also identify unmet needs to inspire the development of new and innovative solutions.
Our approach: We audit the current state of your offerings, conduct in-depth interviews and observations with customers, and use a mix of qualitative and quantitative research methods. Co-creation workshops bring together users and stakeholders to foster collaborative insights.
Outcome: We will recommend a tailored research approach that aligns with your organization’s strategic goals. You'll receive a thorough research analysis along with actionable recommendations to drive your next steps.
Service design
Holistic service analysis from customer and provider perspectives, solution testing, and improvement planning
What we do: We perform an in-depth analysis of your service from both customer and provider standpoints, evaluating the customer journey as well as internal processes. Based on these insights, we’ll develop and test enhancements to elevate your services.
Our approach: Mapping the current landscape, including stakeholders, and conducting comprehensive research on both customer and employee experiences. We’ll analyze and prioritize pain points, then collaboratively prototype and test solutions.
Outcome: From quick wins to substantial, long-term improvements, we’ll provide a service enhancement proposal tailored to your needs.
